Smartwrap iPod Accessory

RMA

Need to Exchange or Return an Item? Request a Return Merchandise Authorization Number

1. Delivery dates are approximate subject to normal variations customary in the industry and unforeseen delays. Seller shall not be liable to Customer for any delay which is directly or indirectly the result of any cause beyond Seller's reasonable control, including without limitation, fire, flood, accident, civil unrest, acts of God, war, governmental interference, labor difficulties, disruption in materials or supplies, actions or omissions of suppliers or vendors, or transportation delays.

2. Full risk of loss and title passes to the Customer upon delivery of the merchandise to a carrier at the F.O.B. point. Claims for loss or damage in shipment must be made directly to the carrier. Upon Customer's default in payment, seller may at its option repossess the merchandise.  This means that our responsibility is limited and ends when the transfer of goods is made to our freight carrier (UPS, Fed Ex, US Postal etc...)

3. In no event shall Seller be liable for coincidental or consequential damages. Customer agrees that no other remedy (including but not limited to incidental or consequential loss) shall be available to him.

4. Customers may cancel any orders before the order has been processed.  We cannot guarantee the cancellation of any new orders until we receive written confirmation from our shipping warehouse. Cancellation requests after we have shipped and before customer has received product(s) will be charged freight and handling. The customer must then return the product freight pre-paid with the original packaging unopened to receive a full refund on the goods minus freight. Insuring goods is the customer's responsibility. Request for refund of non-defective goods after receipt will be charged a restocking fee of 20% minimum upon approval by our Customer Service Dept (562-623-1847).  Many items may not be returned for refund or exchange such as CPU's and certain memory modules.  They will be exchanged for the same item due to defect only.  Please email our customer service dept. for details on the specific item you wish to order..   After 30 days, all sales are final.

5. All products are sold with manufacturer's limited warranty.  If the merchandise happens to be damaged upon receipt, we will replace it.  We must be notified of defect within 72 Hours of receipt.  Customers have 72 hours to notify us of ANY KIND of problem with the merchandise.   Defective items will be replaced with the same or comparable item.   Returns for refund will be charged a 20% restocking fee and must be returned within 7 days in new and re-saleable condition with all manufacturer's boxes, brochures, and warranty cards (upon receiving approval from our customer service dept.  Many items cannot be returned for refund, but for exchange only due to defect of merchandise.  Please contact our customer service dept. for details).  Shipping & Handling is never refundable.   Shippments back to us must be paid and insured by the buyer under all circumstances.  Shippments from us to the buyer will be paid by us via UPS Ground or U.S. Postal (regardless of how the initial order was shipped eg. Overnight, 2nd Day, etc.., we will ship regular surface) under circumstances where the items were received initially defective. Cross-shippmets of merchandise is available for extraordinary circumstances.  For replacement items due to size or fitting, customer must pay freight both ways.  Sorry, all non-US. Continental customers including Hawaii, Alaska, Puerto Rico, and all International customers are responsible for freight fees under all circumstances.   (We know that this can be difficult especially when the mistake is ours, but we must stick with this policy for all international customers.  Many stores and resellers just choose not to deal with international clients due to the high risks.   We have chosen to but only with this strict policy in place.  Hence for all international customers, be aware of this).

6. Special note about copier and fax machine sales.  All sales are final and non-returnable for credit or refund.  If you believe a machine you just received is defective, then please contact a local authorized dealer for factory service.  If they cannot help you then call 562-623-1847 for a Return Merchandise Authorizatio Number and we can arrange for the item to be shipped back to us for inspection/ repair/ replacment.  We do not do advanced replacements.  We have found that 90% of all defect claims are actually customer not understanding the proper use of the product.   Upon inspection of the merchandise we will immediately return the product if it is deemed okay, or replace/repair it if not.

7. All items carry a limited warranty. All items defective or damaged through customer misuse, abuse, or neglect voids all warranty expressed or implied. All warranty herein stated is for normal use within the stated periods.

8. All CPUs come with a 14 day warranty only. All other parts and peripherals, except printers and scanners, come with a 1 year limited warranty from the date of the invoice, after which all warranty claims must be made directly with the manufacturer. Printers and scanners must be taken directly to an authorized repair center after 30 days of purchase. Complete systems are warrantied for a limited 1 year period including workstations and servers unless otherwise stated on the invoice. All input devices carry a limited 90 day warranty including keyboards, mices, trackballs, joysticks, and other hand held devices after which the manufacturer's warranty applies.

9. All items carry a 14 day DOA (dead on arrival) warranty (except CPU's who's warranty period lasts 14 days). All DOA items will be replaced after our warehouse has received, tested, and verified the product (we will ship out a replacement given product defect and stock on hand). They will not go through the normal RMA process.

10. All other returns under warranty will be processed normally. They will either be repaired, replaced, or returned to the manufacturer. Please allow approximately 2 to 5 weeks depending on the manufacturer. We recommend that non-OEM parts or retail boxed goods be returned directly to the manufacturer as this will speed up processing.

11. There are no refunds.  Exchanges, and credit are allowed only for defective items within 30 days of invoice, except monitors, printers, scanners, and otherwise "special order items". The sale of monitors, printers, scanners, "special order items" and opened software packages are final; if defective within the 30 day period, they will be replaced with the same item. All items must be in re-saleable condition with its original packaging, documentation and accessories included. A restocking fee of of at least 20% is applicable for all returns and exchanges within 30 days for non-defect items.  All refunds must first receive approval from our Customer Service Personnel.  Refunds are not our NORMAL POLICY and may be denied due to the nature of your item purchase.  Unexpected price drops on return items will result in a higher restocking fee. All sales are final after 30 days. Any refund for purchase by check will be delayed until the check clears.

12. Suggested Replacement Items for previously discontinued or out of stock goods are not guaranteed to encompass all the features and value points of the previous good.  The customer must do their own research to insure that they are buying what they need or want.

13. We do not guarantee delivery.  Delivery gurantees are assumed by the shipping company.   We can only ship via your request.  We do not take responsibility for late shippments due to UPS delivery error or errors by other shipping companies.  There are no refunds due to errors of this nature.  We usually ship within 2 working days.

14. All returned checks will be assessed a $25 fee. All late accounts will be charged 2% per month. Customer agrees to pay all costs including attorney's and collection fees for delinquent accounts. Any dispute or legal action from any transactions with Aiya! Inc will be processed within the jurisdiction of the Los Angeles County Court System in the State of California.

15. Goto our Contact Page to request an RMA number for returns or exchanges.  RMA numbers are valid for 7 days.  All returns must be in their original shipping package or something comparable.  Do not ship anything back in the original manufacturer's box or packaging.  This may void our ability to exchange your product or give you a refund/ credit.  Every item must be in new and re-saleable condition.  Do not ship anything back before filling out our RMA form.

Thank You!

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